What is Document360?
Document360 is an all-in-one platform designed to create, share, and manage your knowledge base, software documentation, API documentation, SOPs, and user manuals. It leverages AI to deliver smarter documentation and instant answers, empowering businesses to streamline processes, reduce support tickets, and enhance customer and employee experiences.
Features of Document360
Document360 offers a range of industry-leading features, including:
- Portal, Site, and Widget: Flexible deployment options to suit your needs, whether it's a dedicated knowledge base portal, an embedded site within your application, or a widget on your website.
- Analytics and Workflow: Gain insights into user behavior and content performance with comprehensive analytics. Streamline your documentation workflow with features like version control, collaboration tools, and approval processes.
- SEO and Integrations: Optimize your documentation for search engines with built-in SEO tools. Integrate with popular platforms and tools to enhance your workflow and data management.
- Business Glossary and Ticket Deflector: Create a centralized glossary of terms to ensure consistent language across your documentation. Automatically deflect support tickets by routing users to relevant knowledge base articles.
- Drive, Platform API, and Health Check Metrics: Leverage the platform's powerful API to customize integrations and automate tasks. Monitor the health and performance of your documentation with real-time metrics.
How to Use Document360
Document360 is designed to be user-friendly and accessible.
- Create and Manage Content: Easily create, edit, and organize your documentation using a intuitive WYSIWYG editor.
- Search and Discover: Users can quickly find the information they need with a powerful search engine and AI-powered suggestions.
- Collaborate and Share: Work together with your team to create and update documentation. Share content with customers, employees, and partners.
Pricing
Document360 offers flexible pricing plans to suit your needs.
- Free Trial: Start with a free trial to explore the platform's features and capabilities.
- Paid Plans: Choose from a range of paid plans based on your usage and requirements.
Frequently Asked Questions
- What types of documentation can I create with Document360?
Document360 is designed to handle a wide variety of documentation types, including knowledge bases, software documentation, API documentation, SOPs, and user manuals.
- Can I customize the look and feel of my documentation?
Yes, Document360 offers customizable themes and branding options to match your company's style.
- Does Document360 integrate with other tools?
Document360 integrates with a variety of popular platforms and tools, including CRM systems, help desk software, and project management tools.
- Is Document360 secure?
Yes, Document360 takes security seriously and employs industry-standard measures to protect your data.