What is Re:amaze?
Re:amaze is a comprehensive customer service, live chat, and helpdesk platform designed to empower online businesses to deliver exceptional customer experiences. It consolidates all your customer support channels into a single, intuitive interface, enabling your team to respond faster, engage more effectively, and build stronger customer relationships.
Features of Re:amaze
Re:amaze offers a wide range of features to streamline your customer support operations and enhance customer satisfaction. Some key features include:
- Unified Inbox: Manage all your customer interactions from various channels like email, live chat, video calls, social media, mobile SMS, VoIP, and push notifications in a single shared inbox.
- Automated Messaging: Engage customers proactively with automated messages and calls to action based on triggers and rules using Cues.
- Live Chat: Provide real-time support to website visitors with customizable live chat widgets, automated greetings, and chatbots.
- Chatbots: Automate common customer inquiries and tasks with pre-built or custom-designed chatbots, freeing up your team to focus on more complex issues.
- Customer Data Insights: Gain valuable insights into your customers' behavior and preferences by accessing their browsing history, shopping data, and other relevant information.
- Customizable Help Centers: Create branded and embeddable FAQ centers to empower customers with self-service support options.
- Workflow Automation: Streamline your support workflows with custom triggers and automated actions, ensuring efficient and consistent customer service.
- Reporting and Analytics: Track key performance indicators (KPIs) such as conversation volume, response times, and customer satisfaction to measure your team's effectiveness.
- Multi-Brand Management: Manage multiple support sites for different brands within a single Re:amaze account.
How to Use Re:amaze
Getting started with Re:amaze is easy. You can sign up for a free 14-day trial and explore the platform's features. Once you've created an account, you can customize your settings, connect your support channels, and start engaging with your customers.
Pricing
Re:amaze offers flexible pricing plans to suit the needs of businesses of all sizes. You can choose from a free plan with limited features or upgrade to a paid plan for access to advanced features and support.
Frequently Asked Questions
- What are the benefits of using Re:amaze?
Re:amaze helps businesses improve customer satisfaction, streamline support operations, and increase efficiency.
- Is Re:amaze easy to use?
Yes, Re:amaze is designed with a user-friendly interface that is easy to navigate and use.
- Does Re:amaze integrate with other apps?
Yes, Re:amaze integrates with a wide range of popular apps, including Shopify, Bigcommerce, WordPress, Slack, and Jira.