What is tawk.to?
tawk.to is a 100% free live chat software designed to help businesses connect with their customers on their websites. It offers a wide ranges of features, including live chat, ticketing, a knowledge base, and CRM capabilities, all accessible through a user-friendly interface.
Features of tawk.to
tawk.to boasts a comprehensive suite of features, including:
- Live Chat: Engage with visitors in real-time, providing instant support and personalized interactions.
- Ticketing System: Manage customer inquiries efficiently with a dedicated ticketing system for tracking and resolving issues.
- Knowledge Base: Create a centralized repository of helpful articles and FAQs to empower customers with self-service solutions.
- CRM Integration: Streamline customer relationship management by integrating tawk.to with your existing CRM system.
- Multilingual Support: Communicate with a global audience by offering support in over 45 languages.
- Customizable Widget: Tailor the appearance of the live chat widget to match your website's design and branding.
- Agent Collaboration: Facilitate seamless teamwork with features like agent-to-agent messaging and shared chat history.
- Advanced Reporting: Gain valuable insights into customer interactions and website traffic with detailed reporting dashboards.
How to Use tawk.to
Getting started with tawk.to is simple:
- Sign Up: Create a free account on the tawk.to website.
- Add Widget: Copy and paste a small JavaScript snippet into your website's code to embed the live chat widget.
- Customize: Personalize the widget's appearance, messages, and settings to match your brand.
- Start Chatting: Engage with visitors in real-time and provide exceptional customer service.
Frequently Asked Questions
Is tawk.to truly free?
Yes, tawk.to is completely free to use. There are no hidden fees, usage limits, or feature restrictions.
How many agents can I add?
You can add an unlimited number of agents to your tawk.to account.
Is my data secure?
tawk.to prioritizes data security. All communication is encrypted using SHA-256 Secure Socket Layer, and data is stored on secure servers.
Does tawk.to offer customer support?
Yes, tawk.to provides 24/7-365 live chat and email support.
Where can I find more information?
Visit the tawk.to Help Center for comprehensive documentation, tutorials, and FAQs.